Vicki's Books
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Legendary Service: The Key Is to Care
In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. - Amazon
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Brilliance by Design
"This powerful book reminds us that every business, political, or nonprofit leader is a teacher while providing the necessary tools to unleash brilliance in a way that excites, inspires, and empowers our people." —Betsy Myers, former Executive Director,
Harvard Kennedy Center for Public Leadership
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The Hamster Revolution For Meetings
The Hamster Revolution for Meetings is chock-full of practical advice that really works. You’ll discover tips that keep your meetings productive, on track, and engaging. Professionals waste up to a month a year on meetings—costing their companies billions in missed opportunities. The good news? Hope and help are here. The Hamster Revolution is the definitive book for our times. -Amazon
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The Hamster Revolution
The Hamster Revolution is packed with surprising strategies and powerful tech tips. It includes a landmark case study that shows how 2,000 Capital One associates each saved over two weeks a year. Now in its tenth printing, this best-seller is a must read for every busy professional. -Amazon
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As Vice President of Applied Learning at The Ken Blanchard Companies, she synthesizes the latest research in knowledge acquisition and multiple intelligences into leadership, coaching and training initiatives.
Vicki's lively, animated, and humorous presentations captivate audiences, promoting learning in a comfortable and highly effective environment. She engages listeners’ hearts as well as their minds by creating learning experiences that enlighten, inspire, and transform.
Her latest book, Brilliance by Design, offers a systematic way to reach joyfully into the soul of learners and faciliate their brilliance so they can make a positive difference in the world.
She is also the author of The Hamster Revolution: Stop Info Glut—Reclaim Your Life!, a book that offers an easy-to-implement solution to email and information overload—a problem that plagues millions of people throughout the world.
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